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Delete your Moa data

Developer: 예인

Moa has no sign-up, so we never ask for your name, phone number or email. The server only keeps a device ID made on each phone, an account ID that ties one person's phones together (the support code in the app), and the records tied to them. This page explains how to ask us to delete those records, even if you've already deleted the app.

1. How to ask

• If you still have the app: send "Delete my data" through Settings > Contact us. Your support code goes with it, so you don't need to add it.
• If you've deleted the app or can't use it: email moa@hmini.me. Please include your support code from the app's Settings (16 characters, like XXXX-XXXX-XXXX-XXXX). We use the support code to find the records to delete.
• A phone that still has the app links itself to your account again the next time the app opens. To delete everything, delete the app before asking, or after we've handled the request.
• We handle your request and tell you the result within 10 days of receiving it.

2. What we delete

We delete these records for the account (support code) you ask about and every phone tied to it. Other people's records, and phones now tied to a different account, are not touched.

• Account links: the links between your phones and your account ID (support code), and your account's list of phones
• Diagnostics
• Your messages and attached photos sent through Contact us (the message asking for deletion is kept until we've answered, then deleted when the support retention period ends)
• The count of spaces you've created and your account's list of spaces it created (the spaces themselves aren't deleted; see section 3)
• Moa Plus time given by a coupon or by the operator
• Monthly server transfer amounts up to last month
• Your phone's ID as the reporter on reports you made: the report itself stays because it's used to decide on restrictions, but who made it is removed

3. What we keep, and why

• Purchase and subscription records: kept for refunds and to confirm payments. Purchase records are deleted after 400 days and subscription records 30 days after they expire (or are cancelled or refunded); the number of extra spaces you bought and any extra transfer you have left are kept while the account has server records. A subscription keeps running in the store even after your account is deleted, so please cancel it yourself in App Store or Google Play subscription settings.
• First-time offer and coupon use: kept so offers and coupons are used once per person, because your account key stays in iCloud Keychain or Google Block Store after you delete the app, and reinstalling brings back the same account. The first-time offer record (when it started, how much was held) is kept while the account has server records; coupon use is kept until 180 days after the coupon's redemption period ends.
• This month's server transfer amount: only this month's is kept, to count this month's free usage limit.
• Report and restriction records: reports others made about that phone are kept for 180 days to decide on restrictions, and restriction records until the restriction is lifted.
• Operator action log: kept for 1 year to check that operator tools were used properly.
• Space member records: kept until the space is deleted, so the remaining members can see who posted earlier photos and comments. The operator doesn't delete spaces. Leaving a space deletes your notification data for it right away, and when the last member leaves, all of that space's server records are deleted.
• Logs of transfers through the server and server request logs: they can't be deleted one row at a time, so they're deleted automatically after 3 months.

4. Photos and videos

Photos, videos and comments in your spaces are encrypted on your phone and kept on members' phones; our server holds only encrypted change records so that members who were offline can receive them. The operator can't see them, and can only order each phone's app to delete photos and videos confirmed to break section 3 of the Terms (the comments, reactions and name tags on them and the AI captions on them in memories are deleted too, and the titles of memories that include them change to their default titles). Deleting something you posted in the app removes it from every member's app; leaving the space deletes it only from your phone (what other members already received stays on their phones). Files held with Moa Plus are deleted automatically after at most 7 days (still encrypted), and a photo or recording sent with a report is deleted as soon as the report is handled (at the latest after 30 days).

Ad performance measurement records on Android (Google Analytics, privacy policy section 5) are held by Google and aren't linked to your support code, so the operator can't find or delete them. Turning off Settings → "Send anonymous usage stats" in the app stops sending and deletes the measurement records kept on your phone; records at Google tied to the advertising ID or app-instance ID are deleted after the Google Analytics retention period (2 months).

For details, see the privacy policy.

5. Operator